You are entitled to make a complaint regarding a Themis product or service.
We seek to resolve any concerns or complaints fairly and promptly.
Themis Portfolio Management Limited (hereafter referred to as “Themis”) has a defined policy for Complaints Handling & Management. This Policy is designed to provide the foundation for implementing a consistent, diligent, efficient and impartial approach for the handling of complaints; introduce appropriate organisational governance for these matters; and implement tools for structured complaints management. Our aim is to consider fairly and handle efficiently and effectively all complaints.
If you wish to file a complaint, please complete the form below or write to us by providing all relevant details shown.
Customer Service Department
Themis Portfolio Management Ltd
* - Please note that complaints or appeals with regards to the loan restructuring process are addressed separately, in line with the Code of Conduct in Arrears Management. To raise an objection or appeal an offer or decision regarding an offer we have made to you, please contact us at firstname.lastname@example.org